About Eagle Oil Company, Inc.

Eagle Oil Company is a distributor of home heating oil. The company is located in Westminster, Maryland.

The situation

Eagle Oil Company’s owner, Ken Kacmarski, came into the office on an otherwise normal Monday morning and noticed something odd on one of his computers. He called Bill Walter of Gross Mendelsohn’s Technology Solutions Group for help. Within 30 minutes of getting Ken’s call Bill was on the scene to diagnose the problem.

Bill discovered a security breach in Eagle Oil Company’s firewall. An intruder had been using the company’s system to access the Internet. Bill eliminated the intruder’s point of access and installed the Technology Solutions Group’s Virtual IT Monitor, which proactively and remotely monitors a business’s network. Going forward, Virtual IT Monitor will automatically alert Bill Walter of problems, including attempted access to Eagle Oil’s network by unapproved users.

In our client's words

“I didn’t realize my business had network vulnerabilities until a major security breach. Bill Walter was at my office 30 minutes after I told him about the breach, found the problem and eliminated our vulnerabilities. Thanks to Bill and Virtual IT Monitor my technology system is now secure.

The thing I like best about working with Bill Walter is his responsiveness, knowledge and the fact that he helps me clearly understand what he’s doing to improve my business’s use of technology.”

-- Ken Kacmarski, Owner