In addition to providing you with initial training on your accounting software package or network system, our Technology Solutions Group will be there for you long after the installation to support your staff and ensure that the system continues to perform as promised.
When you rely on Gross Mendelsohn’s Technology Solutions Group for ongoing support, you can expect outstanding personal and highly responsive support. We offer a number of support services to meet clients’ needs.
With the complexities of today’s accounting software and network systems, onsite support is often necessary for the best possible results. Our dedicated professionals are available to assist you at your location to provide the hands-on support you need to manage your business processes.
We offer the convenience of remote support, which enables us to access any machine with an Internet connection to troubleshoot issues, providing instant support while saving travel time.
Our help desk is open to clients with Microsoft Dynamics GP, Sage Accpac ERP, Microsoft Dynamics CRM, SageCRM and networking support needs. Contacting our help desk gives you direct and quick (90 minute response time) access to a centralized help desk staffed by multiple in-house technology professionals.