Microsoft Dynamics CRM is a customer relationship management (CRM) solution offering fast, familiar and flexible sales, marketing and service capabilities.

In a challenging economy, the need to nurture and grow existing customer relationships is more crucial than ever. Companies that focus on these activities and automate administrative tasks with cost-effective solutions do more than just survive. They thrive.

Sales

Get a clear picture of customers, from first contact to purchase and post-sale with a 360 degree view. Microsoft Dynamics CRM offers a centralized, customizable view of your existing customer’s preferences, relationships and activity history. Comprehensive reports built on Microsoft SQL Server Reporting Services (SRS) enable you to forecast and track sales, measure business activity and performance, and identify trends and opportunities.

Marketing

Microsoft Dynamics CRM provides you with intelligent list and segmentation tools to reach prospective customers effectively by delivering the right message to the right audience. Provide your marketing team with instant access to all customer interactions, campaign management features and analytics to nurture and grow profitable customer relationships.

Customer service

Use support and case tracking to deliver efficient service to your customers. Microsoft Dynamics CRM helps you resolve service issues with streamlined access to service contracts, a shared knowledgebase of articles and historical customer information. Most importantly, you can measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.

Built on Microsoft SQL Server technology, Microsoft Dynamics CRM can be customized to fit your retail, manufacturing, distribution or professional service company. Our Technology Solutions Group specialists have extensive knowledge of Microsoft SQL Server and can integrate your customer relationship database with a back-office financial / accounting system. Integration with Microsoft Office products, Dynamics GP and other business systems enables you to connect critical business processes and get a complete view of customer information across departments and external data sources.

With an on-premise installation, your mobile team can stay connected to the tools and information they need from virtually any location. Microsoft Dynamics CRM can be accessed using the web client and also from most handheld devices. Or, take advantage of cost-effective cloud computing with Microsoft Dynamics CRM Online. Access your CRM solution in an online environment and let Microsoft take care of the technology that makes it run.

Make the most out of every opportunity with Microsoft Dynamics CRM.