Gross Mendelsohn’s help desk is open to Technology Solutions Group clients with Microsoft Dynamics GP, Sage Accpac ERP, Microsoft Dynamics CRM, SageCRM, and computer network support issues.
Already a client?
Contact the help desk here or call 410.929.1462.
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Not a client?
Contact us for more information about the help desk.
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Why do clients rely on the Technology Solutions Group’s help desk?
Contacting the help desk:
- Ensures a quicker response to questions by giving direct and quick access to a centralized help desk staffed by multiple in-house technology professionals rather than one person.
- Gives clients access to an in-house Gross Mendelsohn support technician who can connect remotely to their system immediately, versus someone else who might be on the road or onsite with another client.
- Ensures better, more focused service for all clients because our onsite consultants will not be interrupted with frequent phone calls; instead, those calls will be routed through the help desk and given to the best person to handle based on expertise and availability.
How does the help desk work?
- The help desk’s normal business hours are 8:30 a.m. to 5 p.m. Monday through Friday.
- During normal business hours, Gross Mendelsohn guarantees a 90-minute response time to all help desk support requests.
- During non-business hours, help desk clients may leave a message with the help desk, and the message will be immediately routed to several of our in-house technology consultants. Clients will receive a response within 24 hours … usually, much faster.
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