Why do clients rely on the Technology Solutions Group’s help desk?

Contacting the help desk:

  • Ensures a quicker response to questions by giving direct and quick access to a centralized help desk staffed by multiple in-house technology professionals rather than one person.
  • Gives clients access to an in-house Gross Mendelsohn support technician who can connect remotely to their system immediately, versus someone else who might be on the road or onsite with another client.
  • Ensures better, more focused service for all clients because our onsite consultants will not be interrupted with frequent phone calls; instead, those calls will be routed through the help desk and given to the best person to handle based on expertise and availability.

How does the help desk work?

  • The help desk’s normal business hours are 8:30 a.m. to 5 p.m. Monday through Friday.
  • During normal business hours, Gross Mendelsohn guarantees a 90-minute response time to all help desk support requests.
  • During non-business hours, help desk clients may leave a message with the help desk, and the message will be immediately routed to several of our in-house technology consultants. Clients will receive a response within 24 hours … usually, much faster.

Want to become a Help Desk client?

Gross Mendelsohn’s help desk is open to Technology Solutions Group clients with Microsoft Dynamics GP, Sage 300 (Accpac), Microsoft Dynamics CRM, Sage CRM, and computer network support issues. Click here to ask your support questions.